Public Services Charter

2 Jun , 2015 Download

“Public Services Charter” is a written agreement with users (private companies/hospitals) regarding the quality of services provided by the Genetic Testing Laboratory Microgenomics. Contents of the Public Services Charter are inspired by some of the fundamental principles contained in the Directive of the President of the Council of Ministers of 27.01.1994 (concerning “Principles on the public services”), such as:

  • The Genetic Testing Laboratory Microgenomics is committed to ensuring equality of treatment for all users
  • Microgenomics is committed to ensuring the regularity and/or continuity of service and to minimize the inconvenience to the users in case of outages or disruptions that could occur, and to remove any inefficiencies
  • The laboratory, in order to ensure a better service delivery, carefully assesses each indication, suggestion or proposal coming from users
  • Microgenomics pursue the improvement of quality of service offered, looking for new procedures that ensure efficiency and effectiveness of business
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