Quality

Microgenomics is certified ISO 9001 and SIGU. 

Since its birth Microgenomics has dedicated its activity to continuous improvement of quality and services provided.

The company has always been committed to convey to its collaborators a constant focus on customer needs, to add value to its activities and achieving excellence.

In 2012 the company began a long process of designing the company’s quality system considering different aspects of the organization, such as, primarily, the laboratory work, customer satisfaction, ethics (covering both the complex diagnostic activity and environmental care) and technological innovation.

Microgenomics has worked in recent years with the spirit of:

  •  optimizing processes, improving the effectiveness and efficiency;
  • run the business in terms of transparency and accountability;
  • support the development of human resources with adequate and continuous training process;
  •  use certification as a springboard to reach the total quality.

In 2015 the company obtains the ISO 9001:2008 certification (Certificate No. IT259575) and in March 2018  has overcome the certification process and has successfully obtained the ISO 9001:2015.

Bureau Veritas Italy has certified that “the organization’s management system has been audited and found to comply with the standard requirements” within the scope of “Genetic investigation services for diagnostic purposes and research projects in the human genetics field.

Microgenomics is also certified SIGUCERT, Certification program of the Italian Society of Human Genetics (Certificate No. 030).

SIGUCERT has accredited our organization in March 2015 as “functioning according to the Medical Genetics disciplinary (Ed. 2014)“.

Our company is very proud of the achievements obtained with so much effort and dedication and in the coming years will undertake to maintain these high quality standards.

ISO 9001:2015 Certification

SIGU Certification


Quality Policy

The principal aim of Microgenomics laboratory is to provide high quality diagnostic services combining the most innovative technologies. Microgenomics wants to ensure customer satisfaction and improve  quality.

Microgenomics laboratory is chartered on the Registro Regionale delle Strutture Accreditate  della Regione Lombardia (n. 1286) to exercise medical and laboratory activity.

From 2011  the laboratory is involved in the quality control promoted by CEQAS (Cytogenomic External Quality Assessment Service).

Other purposes of Microgenomics are:

CUSTOMER SATISFACTION

The management pays great attention to ensure quick and secure efficiency, and to satisfy quality requirements such as: holding down reporting time and provide reliable results. We will answer all questions, suggestions or complaints and will monitor customer satisfaction by questionnaires and by gathering statistical data.

INTERNAL EFFICIENCY

The laboratory guarantees rigorous controls to ensure quick and secure investigations, to improve technical levels and efficiency, and to train and  retrain our staff.

GUARANTEE OF QUALITY

The staff provides constant quality control collecting information and gathering statistical data to continually update the company’s purpose and to satisfied customers.

INTERNAL QUALITY CONTROL

Microgenomics laboratory makes use of a daily control of services with the Internal Quality Control and is comparable with other laboratories with CEQA programs.